Help Center

How to place an order

  1. Add the products that you want to purchase to your cart.
  2. When you are finished shopping, select ‘Proceed to checkout’ from your cart.
  3. Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.
  4. Select ‘Pay Now’ to complete your order and process your payment for all the items in your order. That’s it!

Accepted payment methods

We accept PayPal

We do not accept phone or email orders at this time.

Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options ( PayPal).

Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.

Update order items or shipping address

If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order by sending a quick email to Team here.

Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.

If your order has not yet shipped and you would like to cancel it, please email us at sales@pellove.com. We will respond to cancellation requests during business hours, Monday–Friday, 9 am–5 pm.

Please note:

  • We are unable to cancel or change any part of an order once it has shipped.

  • For personalized/customized orders, cancellations are not supported once the order is placed, as production begins immediately after confirmation.

If there are any issues with your order, please contact our support team within 48 hours of receiving the package and we will do our best to help you at sales@pellove.com

Your shipment will usually be shipped within 1-3 business days (Monday-Friday). Fulfillment takes longer for customized orders. During the checkout process, our system will estimate shipping and delivery dates based on item availability and the shipping options that you choose.

NOTE : At Pellove we offer free  shipping of orders above $100 all over the world.

Shipping Information

We partner with trusted logistics providers to ensure reliable delivery for all orders.

  • Australia
    Orders are shipped using our partnered carriers. Estimated delivery time is 4–8 business days.

  • International
    We also ship to most international locations through our logistics partners. Estimated delivery time is 4–8 business days, depending on the destination.

Please note: Delivery times may vary due to factors such as customs clearance, local carrier efficiency, and unexpected delays (e.g., weather conditions or peak season volume).

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. 

Orders typically take 4-10 Business days to reach international destinations, but carriers can sometimes have unexpected delays, resulting in up to 2 weeks for some destinations. Orders may also require up to +1 day to process, especially if you are located in a different timezone than the warehouse we are shipping from.

VAT & Duties

Some countries may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. Pellove does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

What are the “import fees” and why must I pay for them?

Some countries may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. Pellove does not personally pay for import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer which are determined by your national and governmental laws.

We will be sending an email with the tracking number once your package is shipped out. The email will contain a tracking link if there’s one available which you can follow up the delivery information.

Pellove is not responsible for lost or stolen items once has dropped them off.

If your tracking information shows that your package was delivered, but you can’t find it:

Verify the shipping address from your order or shipping confirmation emails.
Look for a notice of attempted delivery.
Mailman may not deliver your mail or packages to your door; the carrier will then place your items and any packages contained therein directly into your mailbox. If any heavier packages do not fit inside, the carrier may have to place them on the ground next to it instead.
See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
If you still did not get your package after 48 hours of delivery notice, we recommend that you visit your local post office or try to speak directly with the mailman who services your area; if anyone can provide some insight about a delivery, it’s your mailman!
Another option is to submit a missing mail search request to the express.

Our cases and accessories are crafted from premium materials, including full-grain natural cowhide leather and high-quality PU leather.

The genuine leather options will gradually develop a unique patina with use, adding character over time. Lighter shades such as Distressed Antique Coffee, Golden Brown, and Burnished Tan will display more visible aging, while darker tones like Pebble Black and Monaco Blue remain more uniform.

The PU leather options offer a refined look with excellent durability, resistant to scratches and easier to maintain.

For both materials, you can use a leather conditioner (for genuine leather) or a soft damp cloth (for PU leather) to help extend the lifetime of your case and keep it looking its best.

Like all real leathers our cases may scuff and show use with time which is natural and normal. Simply follow leather care guide to extend the life of your item and watch it will get a unique patina over time making it yours.

Leather comes from nature. It breathes and has a natural elasticity.  As a natural product, true leather has a quality not seen in faux leather or other plastic substitutes.  As a result of our products coming from nature, there is a beautiful porous state found in our high-end items.  You may notice a natural flowing beauty in the minor color changes across our luxury quality items.  Please note that these items are not flawed in any way but, are exactly as nature intended them to be; perfectly imperfect.

When deciding to purchase suede and lighter leather-colored cases, please notice the minor wrinkles that only show themselves on soft genuine leather.  In keeping with the natural ways of leather, some of our items may not contain chemicals.  As a result, these particular products may be quite sensitive to rain.  It is important to take special care of such fine items.  As an example, it is important to keep the shape of our high-quality leather bags.  Simply filling the bags with a sponge or scrap paper will do a fantastic job of guaranteeing that the bags keep their original shape.  Perfumes and the like may also damage the leather when directly applied.  In the case that bags and cases do get wet, use a smooth fabric to wipe the water and then leave the product to dry.

We recommend the following care guidelines in order to keep your purchase as beautiful as it was always intended to be:

-Avoid having your leather see prolonged contact with magazines or other items.  Even colored leather can potentially cause an issue if left in contact with other light-colored goods.  This is especially true of smaller leather goods.

-Protect your leather items from heat and humidity.  It is especially important to keep genuine leather away from radiators and the potentially damaging effects of hot summer cars.

-Continued sunlight exposure may cause the color of your leather to fade.  This is especially important for lightly colored leather.  Such leather has an increased chance of taking on a yellow tinge.

-Be certain to avoid rubbing your leather on rough surfaces as the color may rub off and always avoid scratching as it will damage the leather permanently.

-Do your best to avoid saturating your leather goods with perfume, makeup, hand cream, and also hand sanitizer.

-You will receive a complimentary dust bag with your order for certain products.  This will assist you with proper care of your genuine leather items. 

-It is important that genuine leather avoids high temperatures, high humidity, and storage in areas lacking a natural airflow.

-Interaction with MagSafe accessories might leave slight imprints on the leather. We recommend not using any chargers with silicone rings.

Most of our cases are compatible with the new MagSafe charging standard as is stated on the product descriptions. Please refer to the specific product detail and make sure this is stated on the description.

When frequently using Leather Case with MagSafe chargers and accessories, you may notice a ring appear on your Leather Case. This is completely normal and its appearance can be reduced with a leather conditioner.

Custom Letters & Numbers
We offer a custom stamping service for letters or numbers, allowing up to 4 characters. Each order is carefully stamped to create a personalized touch for your products.

Maximum characters: 4 (letters or numbers)

Font: Times New Roman

Placement: As shown in the product image.

This service is perfect for adding a personal touch or creating a thoughtful gift.

Experience the elegance of corporate gifting with Pellove! As the manufacturer of our exquisite leather collection, we offer the unique ability to tailor our items to your exact specifications. Elevate your brand by choosing from a wide range of leather colors and incorporating your logo, creating bespoke gifts for your employees or customers.

Our minimum order quantity is 30 items per color/model, with a lead time of 4-5 weeks. Enjoy custom pricing and discounts on bulk orders, ensuring your gifting experience is both luxurious and cost-effective.

With Pellove, you can showcase your appreciation with style and sophistication. Whether you’re recognizing outstanding performance or commemorating a special occasion, our custom corporate gifts are the perfect choice.

Customization is key at Pellove. From monogramming to adding a wristlet, personalize your company’s leather products to make a lasting impression.

Let our dedicated design team assist you in creating the perfect items for your brand. Contact us via email at sales@pellove.com  to begin the customization process and elevate your corporate gifting today.

We appreciate your custom orders, but please be advised that personalized items, including those with monograms and laser engraving, are not eligible for return or exchange. This is due to the customized nature of these items which makes them unsellable to others once they’ve been personalized. Additionally, outlet items and final sale items are excluded from returns, exchanges, or refunds. This policy is standard in the industry and is a generally accepted practice due to the personalized aspect of these sales.

  • Within 30 days from the date of purchase.
  • In unused and resellable condition.
  • In the original packaging with all the tags intact.
  • Not monogrammed or personalized or Final Sale item.

If the purchased product is faulty, reach out to us within 48 hours of the delivered date. Click here :

Please Note: Interaction with MagSafe accessories might leave slight imprints on the leather. This is not a defect. We also recommend not using any chargers with silicone rings.

The following items cannot be returned:

  • Gift cards
  • Final Sale items
  • Discounted items (if applicable)
  • Personalized items like monogrammed and laser engraved items
  • Visit our returns center
  • Enter your order number and email address /zip code to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)
  • Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center.

For instructions on how to ship the returned products, refer to the email received after placing the return request.